Shipping Policy

Last updated: 28 October 2026

At Buy My Toys Online, we aim to get your toys to you safely and keep you informed about your delivery.

Delivery areas

We currently deliver within South Africa, subject to courier coverage. Available delivery options will be shown at checkout.

If no delivery option appears for your address, email sadhanasahaye@gmail.com before placing your order so we can check availability.

Delivery fees

Delivery charges are displayed at checkout before you pay. Charges may depend on your location and the size or weight of your order.

Any free-delivery offer will state its qualifying conditions. We will not add delivery charges after purchase without your agreement.

Order processing

We process orders after successful payment confirmation. Orders are processed on business days, excluding weekends and South African public holidays.

Any product-specific processing period, including for pre-orders or personalised items, will be stated on the product page or confirmed before purchase.

If an item becomes unavailable after you order, we will contact you with the available options, including a refund for the unavailable item. We will not substitute a different toy without your consent.

Delivery times

Estimated delivery times will be shown at checkout, on the relevant product page or communicated before you complete your purchase.

Processing time and courier transit time may be separate. Remote-area deliveries, public holidays and peak shopping periods may affect delivery estimates.

If we become aware of a significant delay, we will notify you and explain your options. Nothing in this policy removes your rights if we fail to deliver within an agreed or legally required period.

Tracking your order

Where tracking is available, we will send your tracking details to the email address or mobile number provided with your order once it has been dispatched.

Please contact us if you need help locating your parcel.

Delivery details

Please provide a complete physical delivery address, including your suburb, postal code and a contact number. Include any access instructions needed by the courier.

If you notice an error, contact us immediately. We will try to update your details before dispatch.

If an incorrect address or an unsuccessful delivery caused by unavailable access results in additional courier charges, we will explain these before arranging redelivery.

Receiving your parcel

Please arrange for yourself or an authorised person to receive your order.

Inspect the parcel on arrival where reasonably possible. If the packaging is visibly damaged, note this with the courier and take photographs to help us investigate.

Signing for a delivery does not remove your rights concerning damaged, missing or defective goods.

Missing, damaged or incorrect deliveries

Email sadhanasahaye@gmail.com promptly if:

• Tracking shows delivery but you have not received your parcel.

• Your parcel arrives damaged.

• An item is missing or you receive the wrong product.

Include your order number and, where relevant, photographs of the parcel, packaging and items received.

We will investigate with the courier and arrange an appropriate resolution. You do not need to resolve a delivery dispute with the courier yourself.

For damaged, defective or incorrect products, please also refer to our Returns and Refund Policy.

Orders delivered in separate parcels

Some orders may arrive in more than one parcel. Where this applies, we will let you know and provide available tracking information.

We will not charge additional delivery fees for splitting an order after purchase unless you request a change and agree to the cost.

Collection and international delivery

Collection and international delivery are available only if expressly offered at checkout or agreed with us before purchase.

Contact us

For shipping questions or delivery assistance:

Buy My Toys Online
Email: sadhanasahaye@gmail.com